Whistleblowing Policy & Channel
A confidential channel for reporting breaches of law, ethics or the Institute's policies — aligned to EU Directive 2019/1937 (Whistleblower Directive) and the Kosovo Law on the Protection of Whistleblowers.
Purpose
The Institute provides a secure channel for personnel, partners, suppliers and external stakeholders to raise concerns about wrongdoing, without fear of retaliation.
What to report
- Breaches of law, including fraud, bribery, money-laundering and sanctions violations
- Breaches of the Code of Ethics or other Institute policies
- Threats to public interest, health, safety or the environment
- Harassment, discrimination or abuse
How to report
- Secure email. whistleblowing@kstinstitute.com — monitored only by the Ethics & Integrity Committee.
- Dedicated web form. Available at contact.html with end-to-end encryption — anonymous reports accepted.
- Registered letter. Marked "Confidential — Ethics & Integrity Committee" to the Institute's headquarters.
- External channels. In line with EU Directive 2019/1937, reports may also be made to competent national authorities.
Confidentiality
The identity of the reporter and the content of reports are protected. Access is limited to the Ethics & Integrity Committee and authorised investigators, bound by confidentiality.
Non-retaliation
The Institute prohibits retaliation in any form — dismissal, demotion, reassignment, harassment, informal sanctions. Reports of retaliation are investigated with priority and treated as a breach of the Code of Ethics.
Handling process
- Acknowledgement. Within 7 days.
- Triage. Initial assessment by the Ethics & Integrity Committee.
- Investigation. By an independent investigator, internal or external.
- Feedback. Within 3 months, with an update on handling and (subject to confidentiality) on outcomes.
- Remediation. Disciplinary action, policy correction, or referral to authorities as appropriate.
Questions about this policy?
For questions related to this policy, contact the Institute directly or email the compliance team.